Post by shiyabul on Aug 19, 2024 19:32:47 GMT 12
Meanwhile, learning management systems (LMS) and knowledge management systems (KMS) are improving quickly as a result of the demand. Q. The issues of data/IT security and employee privacy i.e., employers monitoring them, including using cameras, have arisen with WFH. Please discuss. A: I’m not seeing data security as a problem any longer. There are many options available to lock down data and computer functions, and effectively monitor activity on an ongoing basis.
I don’t know of any material data breaches as a result https://lastdatabase.com/ of remote work that are recent, and I ask that question often. As to the last part of your question, certainly companies need to be transparent about surveillance (what they are doing and why) and employees need to trust the intentions. If trust has been built and is maintained, then monitoring for ISP problems, or systems navigation is not a problem for most employees.
It’s similar to recording % of calls. That was threatening to some when first introduced, but now is the norm. WFH GOING FORWARD Q. What is the future of WFH in general and in the contact center? A: The future is so bright! Talent pools are expanding to (now) include disabled people with mobility issues who found it difficult to get into an office on a regular basis.